Privacy Policy
Effective Date: 17th June 2025
Introduction
This Privacy Policy describes how Gintaa (“we”, “us”, “our”) collects, uses, shares, and protects the information provided by individuals who register as delivery partners through the Gintaa Delivery Partner App (“you”, “your”). By using our platform, you consent to the data practices outlined below.
Purpose of engagement & Terms & Conditions:
Gintaa a prominent food delivery aggregator arranges for delivery of Food (food included beverages) from its partner restaurants, hotel chains, food joints and cloud kitchen.
Gintaa, engages individuals as delivery partners from time to time for this purpose.
The purpose of this engagement is to facilitate the efficient and timely delivery of food orders from partner restaurants of Gintaa to customers. Delivery partners operate as independent contractors, using Gintaa’s e-commerce platform to accept and fulfill delivery assignments.
The Privacy Policy herein are intended to provide a clear idea to the Delivery Partner about the data Gintaa collects and usage of the same.
Information We Collect
We may collect and process the following information:
Personal and Identity Information
- Full Name
- Date of Birth
- Postal Address
- Mobile Number
- Aadhaar
- PAN
- Photograph
- Driving License
- Bike Insurance
- PUC Certificate
Banking Information
- Bank Account Number, IFSC
Operational Data
- Real-time GPS location
- App usage data and preferences
- Delivery activity and performance metrics
Device Information
- Device model
- Operating system,
- IP address, and
- Identifiers
Purpose of Collection
Your data is collected for:
- Onboarding and verification
- Background checks and eligibility screening
- Assignment and tracking of delivery tasks
- Incentive calculation and payment processing
- Support, dispute resolution, and service quality evaluation
- Prevention of fraud or misuse of the platform
- Compliance with applicable laws and regulations
We may also use data for internal business analytics, audits, product development, and marketing communications relevant to delivery partners.
Voluntary Submission of Personal Data
You undertake & agree that you are handing over your data to Gintaa voluntarily without any compulsion or coercion from anybody and are fully aware of the purpose for which your data may be used.
Sharing of Information
We may share your information with:
- Third-party verification and KYC providers
- Payment and banking service providers
- Law enforcement or regulatory bodies as required
- Associated companies, affiliates, or service providers under confidentiality obligations
We reserve the right to share anonymized or aggregated information for business purposes.
Data Retention
Your data will be retained as long as required for business, regulatory, legal, or operational purposes, even after account deactivation or termination.
Security
We adopt reasonable technical and organizational measures to safeguard your data. However, you acknowledge that no system is entirely immune to risks, and you assume limited responsibility for maintaining confidentiality of your credentials.
Your Rights
You may request:
- Access to personal data
- Correction of inaccurate data
- Deletion of certain data may be denied where retention is legally required or essential to our operations.
Account Suspension
Your access to the platform may be suspended or limited without prior notice for reasons including but not limited to:
- Violation of terms
- Fraud, impersonation, or misconduct
- Safety concerns
- Non-cooperation during investigations
- We reserve the right to make such decisions at our sole discretion.
Updates
We may amend this policy at any time. Updates will be communicated through the app, and continued use of the platform will signify your acceptance.
Languages
Tax Consultant – Transaction Square
Legal Consultant – JSG legal
Financial Consultant – AHK & Company
@ 2024 Gintaa. All rights reserved. Powered by Asconsoftech
Grievance officer: Subrata Chaudhuri, 08069188101, food.grievance@gintaa.com
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Gintaa is more than just a food ordering app; it's an app where you can not only place an order and have it delivered to your home but also pick it up as a takeaway. Yes, you may place an order using the app and then pick it up at the restaurant on your way.
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The price of the food bill just gets too high because of the high delivery charges. But Gintaa has the lowest delivery charges. It is the restaurants that decide the delivery charges to be charged based on the order value.
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Industry-first food order management app to charge the Zero commission on orders. Gintaa helps restaurants earn their deserved profits by charging zero commission and supporting their business to get to a new height.
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