Shipping and Delivery
The Shipping and Delivery Policy outlines our procedures to ensure your orders reach you promptly and in excellent condition.
Ordering and Delivery Process
When you place an order for food and beverages or products through the gintaa Food platform, you are authorizing gintaa Food to place the order on your behalf with our restaurant partners. Here's how our delivery process works:
- Delivery Partners: The delivery of your order is directly handled by the restaurant partner's designated delivery personnel, referred to as "Delivery Partners." These individuals are responsible for ensuring that your order reaches you safely and in a timely manner.
- Contract of Service: The acceptance by a restaurant partner to deliver your order establishes a contractual service agreement under the Consumer Protection Act, 2019, or any successor legislation. gintaa Food is not a party to this contract under applicable law.
To provide delivery services, the restaurant partner may charge a delivery fee, referred to as "Delivery Charges." These charges are determined by the Delivery Partner or the restaurant partner and may vary based on several factors, including:
- Restaurant Partner
- Order Value
- Time of Day
gintaa Food is authorized to collect these Delivery Charges on behalf of the restaurant partner. Regardless of your prior awareness of these charges, you are responsible for covering them.
In compliance with legal regulations and common business practices, gintaa Food will provide you with necessary documents related to your order. These documents may include order summaries, tax invoices, or any other relevant paperwork.
While we make every effort to keep the prices on the gintaa Food platform up-to-date, the final price charged to you by the restaurant partner may differ at the time of delivery. In case of a discrepancy between the prices displayed on our platform and those charged by the restaurant partner, the latter will be considered the correct price, except for gintaa Food's Delivery Charges.
We prioritize secure and timely delivery. However, please be aware of the following:
gintaa Food acts solely as an intermediary between you and the restaurant partner.
Any delays or issues in service provided by Delivery Partners or restaurant partners are not gintaa Food's liability.
- gintaa Food does not provide delivery or logistics services; our role is to facilitate the sale and purchase of food and beverages or products between customers and restaurant partners.