Registration and Onboarding

To join the Platform, Delivery Partners must:

• Be at least 18 years old.
• Possess valid government-issued identification (Aadhaar card and PAN card).
• Provide accurate personal details: full name, address, contact number, and email (if applicable).
• Provide valid bank account details for remittance of earnings.
• Consent to background verification and authentication of documents by Gintaa or authorized third parties.
• Have a valid two-wheeler driving license (if applicable) and vehicle registration documents for delivery operations.

Gintaa reserves the right to accept or reject any application at its sole discretion.

Nature of Engagement

• You understand and agree that you are an independent contractor and not an employee, agent, or representative of Gintaa.
• This engagement does not create any employment relationship or entitlement to employment benefits.
• You shall be free to determine your own working hours and are free to accept or reject delivery tasks made available on the Platform.

Use of the Platform

• The Delivery Partner shall access the Platform through a registered mobile device using secure login credentials. These credentials are personal and must not be shared.
• You agree not to engage in any activity that interferes with or disrupts the Platform or its services.

Provision of Delivery Services

• You are expected to accept orders promptly and deliver them in a timely, safe, and professional manner.
• Delivery Partners must follow hygiene and handling standards as prescribed by Gintaa.
• Any item marked as non-deliverable or lost due to the Delivery Partner’s negligence may attract penalties and reimbursement obligations.

Delivery Obligations

Upon acceptance of a delivery assignment, you shall:

• Collect the item from the designated partner restaurant promptly;
• Deliver it to the customer’s address without unwarranted delay;
• Follow hygiene, safety, and food handling standards;
• Maintain professionalism and courtesy throughout the transaction.

You shall not delegate delivery assignments to any third party. If found in breach, your account may be permanently suspended.

You must report any issue (e.g., customer unavailability, traffic incident) promptly through the in-app support or helpline.

Earnings, Incentives & Payouts

• Your earnings will be based on completed deliveries and may include incentives or bonuses based on performance, delivery count, customer feedback, and other metrics.
• Payouts will be credited to the Delivery Partner's registered bank account as per the schedule communicated on the Platform.

Cancellation and Penalties

Delivery Partners may be penalized if:

• Orders are canceled or remain undelivered due to their fault or negligence.
• There is an unreasonable delay in picking up or delivering orders.
• There is misbehavior with customers, merchants, or staff.

No penalty shall apply if the order cancellation or delivery failure following customer unavailability and if a genuine delivery attempt was made.

Code of Conduct

You agree to:

• Behave respectfully and professionally with customers, merchants, and fellow partners.
• Not engage in any theft, damage, harassment, or abuse.
• Maintain proper grooming, hygiene, and wear appropriate attire while on duty.

Prohibited Practices

You shall not:

• Delegate or assign delivery tasks to a third party. If found, Gintaa reserves the right to suspend or terminate your account.
• Tamper with or misuse the Platform for fraudulent purposes.
• Share customer or merchant data without consent.

Device, Fuel, and Maintenance

• Delivery Partners are responsible for their own smartphone, mobile data, fuel, and vehicle maintenance. Gintaa does not provide reimbursements for such expenses unless explicitly stated.

Insurance and Safety

• Delivery Partners are advised to have valid third-party motor insurance as required by law.
• You are expected to comply with traffic regulations and safety measures while performing delivery tasks.

Account Suspension or Termination

Gintaa may suspend or terminate your account without prior notice in the following cases:

• Violation of these Terms.
• Fraudulent activity or misconduct.
• Poor customer ratings or repeated delivery failures.
• Breach of trust, including misuse of the Platform or confidential data.

Delivery Partners may choose to voluntarily terminate their account by submitting a formal request through the Platform support channels.

Intellectual Property

All content and software provided by Gintaa (including logos, app design, features, etc.) are the exclusive property of Gintaa. You shall not copy, reproduce, or distribute such content without express permission.

Confidentiality

Delivery Partners agree to keep confidential all information related to Gintaa, its customers, and partner merchants. Any breach of confidentiality may result in legal action and account deactivation.

Data Privacy

Your personal data will be collected, used, and processed in accordance with Gintaa’s Privacy Policy. You consent to such data usage by signing up on the Platform.

Limitation of Liability

Gintaa is not liable for any personal injury, accidents, or losses suffered during delivery, unless otherwise covered under a specific insurance policy provided by Gintaa.

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City/Location].

Update/Modifications

Gintaa reserves the right to modify or update these Terms at any time. Delivery Partners will be notified via the Platform or registered communication channels. Continued use of the Platform signifies your acceptance of the modified Terms.

Acknowledgement

By registering as a Delivery Partner and using the Gintaa Platform, you confirm that:

• You have read, understood, and agreed to these Terms and Conditions;
• You understand your role as an independent contractor;
• You accept that Gintaa may communicate with you via phone, SMS, email, or app notifications for operational and compliance purposes.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Address: Gintaa Tower, Mohisgote, New Town, Opposite DLF 1, Gate No.5, Kolkata, West Bengal-700102, India
• Phone: 080-69188100
• Email ID: deliverypartner@gintaa.com