REPORT SAFETY & EMERGENCY
Your safety is our top priority. We are committed to maintaining the highest standards of safety, quality, and hygiene. Use this page to report any safety incidents or quality concerns.
1. Safety Reporting
If you experience any unsafe behavior from our delivery partners or restaurant staff, please report it immediately. We have a zero-tolerance policy against harassment, discrimination, or any form of misconduct. Your identity will be kept strictly confidential.
2. Customer Protection & Data Security
We ensure that your personal information, including your delivery address and contact details, are protected using industry-standard encryption. Delivery partners can only contact you via our secure in-app calling system, masking your actual phone number.
3. Food Quality & Hygiene Concerns
We mandate all our Restaurant Partners to strictly adhere to FSSAI guidelines. Please reach out to us if you encounter:
- Foreign objects or contamination in your food
- Stale, undercooked, or spoiled items
- Tampered or broken packaging upon delivery
4. Delivery Safety
Our delivery partners are trained to follow traffic rules and deliver your food safely. If you notice reckless driving or unsafe handling of your order, please log a complaint so we can take appropriate corrective action.
5. Emergency Reporting
In case of a severe health emergency (e.g., severe allergic reaction or food poisoning) or a physical safety threat, please contact local authorities immediately at 112. After securing your safety, inform our emergency support team for further investigation and assistance.
Need Urgent Help?
For urgent safety concerns or to report an issue, please reach out to our 24/7 support team.
Call Support – 8069188101
Languages
Tax Consultant – Transaction Square
Legal Consultant – JSG legal
Financial Consultant – AHK & Company
@ 2026 Gintaa. All rights reserved. Powered by Asconsoftech
Grievance officer: Subrata Chaudhuri, 08069188101, food.grievance@gintaa.com
Order from Gintaa and Save Big
A world of flavors just for you! Upgrade your online food ordering experience with Gintaa…
It’s not just that Gintaa has the best cuisines from across the globe, or more than 6500+ top-rated restaurants at your location. But the Lowest Food Prices Online
Brace yourself for the unbeatable prices and a whopping discount of up to 75% discount on your online food ordering.
No more comparing prices to get a lower food bill. You can now order food from the comfort of your own home at the lowest possible price.
30+ Cuisines and 6500+ Restaurants
Were you craving Tiramisu after lunch? Why not order it from Gintaa? If you’re looking for a place with a world of cuisines, then Gintaa is just the place for you. Here, you get 6500+ restaurants, that too with a wide variety of cuisines.
Delights from your Local Favorites
Love that Chicken tikka masala roll from that store? But you really don’t want to go all the way there. Guess what? Gintaa allows you to order from your favorite local restaurants. You can get your food delivered without having to worry about the product's quality or quantity.
Surprising Discounts on All Orders
Most food apps provide a discount on a couple of restaurants but that is not the case with Gintaa. You would get 75% OFF up to ₹60 on all orders! That is valid after every two hours from the time of ordering.
Lowest Food Prices Online
Gintaa is not just claiming the lowest food prices online, it is certainly the case. Get your hands off the hefty food bills. Gintaa offers its customers the lowest food prices online. We have partner restaurants where the online and dine-in menu prices are the same.
Guaranteed Lowest Food Prices Challenge
Lowest Food Prices Online! Mark the word, that's Gintaa's guarantee! If you find a lower price on another app, we will double the price difference. That’s the challenge! Show us with a definitive proof, and you will get the refund in no time.
Order online.
Gintaa is more than just a food ordering app; it's an app where you can not only place an order and have it delivered to your home but also pick it up as a takeaway. Yes, you may place an order using the app and then pick it up at the restaurant on your way.
Lowest Delivery Charges
The price of the food bill just gets too high because of the high delivery charges. But Gintaa has the lowest delivery charges. It is the restaurants that decide the delivery charges to be charged based on the order value.
Zero Commission for Restaurants
Industry-first food order management app to charge the Zero commission on orders. Gintaa helps restaurants earn their deserved profits by charging zero commission and supporting their business to get to a new height.
Fastest Credit Payout
Now no more running a restaurant business on credit. Get paid for your services provided through Gintaa within 72 hours, and that stands as a credit payout guarantee. Gintaa automated payout system will help restaurants get their payments cleared within 2-3 days
Earn and Redeem
Well, Gintaa loves to make the Gintaa experience rewarding. Users get to earn coins as a joining reward, a referral reward, a transaction closing reward, a profile completion reward, and so much more. Later, users can redeem coins on their next food ordering experience.
Experience food ordering like never before! Order from Gintaa and enjoy the world of discounts…